About Baileys Solicitors
We are a law firm established since 1992, first opening its doors in the town of Buckingham, Bucks, and then within 5 years opening its second branch in Brackley, Northants which then fast overtook the head office to become the main and only Office.
Our legal team deals with many legal matters, including Residential and Commercial Conveyancing, Option Agreements, Immigration Law, Family Law, Employment Law, Compromise Agreements, Wills and Probate, Debt Collection, Powers of Attorney, Court of Protection work and other general legal matters.
Our team of experienced Solicitors handles matters both efficiently and diligently with most of the testimonials given vouch for the service which we provide to our clients. We pride ourselves in providing the best service to all our clients and ensuring that our clients' interest is the focal part of our firm.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
Complain to the Solicitors Regulation Authority
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristics.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ