About Baileys Solicitors
Established in 1992 Baileys Solicitors first opened its doors in the town of Buckingham before branching out to Brackley, Northants.
We specialise in many areas of Law including and not limited to Residential and Commercial Conveyancing, Immigration Law, Family Law, Employment Law, Lasting Powers of Attorney, Deputyship Orders and Court of Protection Applications, Wills and Probate.
Our Team of experienced Solicitor’s handle matters efficiently and diligently which is verified by the Testimonials left on our website.
We pride ourselves in delivering the best service to all of our Firm’s Clients where the Clients’ interests are always our paramount consideration.
Our pledge to Deliver a High Quality Legal Service to You
It is our pledge to deliver a high-quality Legal service to all of our Firm’s Clients and professional contacts. If at any point you become concerned about the service we are offering through your journey with us, we ask that you please inform us at your earliest convenience so that we can do our best to address your queries.
In the first instance, it is advisable to you to contact the person within out Firm who is working on your matter in order to directly discuss your queries. However, if you would like to make a formal complaint, then you can read our full complaints procedure here. Please note that throughout your experience of using our Firm, if you still feel the need to make a complaint, this will not affect how we continue to handle your case.
Complain to the Solicitors Regulation Authority
The Solicitors Regulation Authority can help you if you are, in any way, concerned about our behaviour or the way we are handling your matter.
What to do if we cannot resolve your complaint
The Legal Ombudsman is a private organisation which deal with individuals who experience difficulties with their Solicitors or other Legal Professionals whom they deal with when using the Services of a Law Firm.
In the event that we are unable to resolve your complaint or any issues you may have then The Legal Ombudsman will assist in independently resolving it in a fair and effective way. Again, this will not affect how we handle your case or your legal rights in relation to engaging us.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have done so, then you must take your complaint to The Legal Ombudsman. You must make any such complaint within six months of receiving a final response to your complaint and no more than six years from the date of act/omission; or no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Or you can visit them on: www.legalombudsman.org.uk
The Legal Ombudsman’s number to contact them on is:
0300 555 0333 and they can be contacted between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ